Dear DoorDash, stop letting your customers pay for your employees’ wages
By Linda Huang | November 30Earlier this month, DoorDash announced upsetting news to all of us avid delivery app users: if you don’t tip your dasher, expect a longer wait. While DoorDash has provided the rationale that this new tipping mechanism allows for a triple-win situation, promising faster deliveries for consumers, higher rewards for delivery workers and increased repeat orders for restaurants, the consequences of such policies become apparent in consumer dissatisfaction.